Where to start - click here

 

In the meantime these FAQ's may help you.

Q. How do I obtain a Username and Password to Log In to my WisePay “Wise Account?”

• Every User is provided with a secure Wise Account. This will enable you to make online payments to school.
• Ivanhoe will advise you either by letter or email of your individual Username and Password.
• You will need your Username and Password to access your account. You should change your Username and Password that has been sent to you in WisePay unless it is a Single Sign User Name and Password that you use for other logins to Ivanhoe.
• To access your WisePay Account, please go to the Ivanhoe website and click on the WisePay logo or link. You will be taken to your WisePay payment portal.

If you believe that you should have received a letter and it has not arrived, please contact the school Wisepay Team at wisepay@ivanhoe.co.uk .

 

Q. What do I do if I forget my Password?

 

• You can request a password reset, sent to your email by selecting the “Forgotten Password” link on the homepage. You will be taken to a ‘Reset my Password’ screen where you will be guided with step by step instructions.
• Step 1 - A security challenge will appear with a 5 character security code shown for you to fill in (this is not case sensitive, either lower or upper case characters can be used).
• Step 2 - You will then have to enter your email address and confirmation email – this is case sensitive, and must be filled in with the exact email address that is registered on your WisePay account.
• When step 1 and 2 are complete, you can click on the “Reset Password” button to complete your password reset request, and a new password will be sent to your email account.
• If you are unable to retrieve your Password or you have forgotten your Username, please contact the school. 

 

Q. How do I Log In?

• You will find your log in located at the top/middle area of your homepage.
• Enter your username or email address and password in the boxs provided and click the ‘Log In’ button to start making payments and access your Wise Account.
• Please remember that both your Username/Email and Password are case sensitive and so must be entered with the correct upper and lower case characters.

 

Q. How do I Log Out?

•  You can log out of WisePay at any time. Just click the “Log Out” link found in the top navigation bar.
• It’s always a good idea to log out of WisePay when you have finished. After you log out your name will be removed from the home page.